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-10% ON ALL YOUR ORDERS USING : NECKLACE10.

FAQs

Our team is always there to help you.

Shipping and Order

It takes our team a maximum of 10 to 15 working days to process your order, manufacture the products and deliver them to you (free of charge). We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can track the progress of your order by clicking on the link at the bottom of the page: Track your Order

We deliver our products worldwide. There is no minimum order quantity and all our deliveries are free of charge (excluding French overseas departments and territories).

We may change this condition at any time.

If your order includes several items, they may be sent separately, depending on stock availability and shipping warehouses. Don’t worry, your package will arrive shortly.

A problem with the Post Office? Lost, broken or destroyed parcel?

With our secure delivery service, our team will take care of the problem for you. Customer satisfaction is our top priority. We don’t pass the buck to the carrier and leave you to fend for yourself. We take full responsibility by immediately sending you a new parcel at our expense.

Please do not hesitate to contact us by e-mail. Our team will do its utmost to meet your expectations.

Deliveries to French overseas departments and territories (DOM-TOM) generally take longer (up to 2 months from the date of order) in order to remain affordable. An additional delivery charge will be applied for the following countries:

– Guadeloupe

– French Guiana

– Reunion Island

– Martinique

– Mayotte

– New Caledonia

– Saint-Barthélemy

– Saint Pierre and Miquelon

– Saint-Martin

– Wallis and Futuna

– French Polynesia

Cancellation and return

Yes, as long as your order is  “Not in process“.

It’s possible to cancel your order! If the order is already in preparation, cancellation charges will amount to 40% of the purchase price.

Please do not hesitate to contact us by e-mail. Our team will do its utmost to meet your needs.

Our products undergo strict quality controls before each shipment. However, if your products show any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) together with your order number. To qualify for a return, your item must be unused and in the same condition as when you received it.

Other Questions

We make your purchases as easy as possible.

1. You select the desired product(s)

2. Click “add to cart”

3. Click on the bag icon at the top right (your “Cart”) to finalize your purchases

We also offer the option of creating an account to make the process even easier.

No. Except in exceptional cases, we only accept one discount code per order.

We ship products worldwide legally. However, buyer is responsible for their country’s import taxes, we take no responsibility.

If you would like to order in bulk, email our team.

For any inquiries, please send a message to the email at the bottom of the page, or in the “Contact Us” page.

Security

Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.

We accept :

Credit cards

Debit cards

Our online payment services :

Paypal*

G2A Pay*

*Paypal – As a banking institution within the European Union, PayPal offers you over 10 years’ experience in secure online payments. It’s simple, fast, free and world-renowned for its efficiency.

*G2A Pay – G2A Pay is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa, etc.) to give you a maximum number of payment options.

Your bank or credit card details will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Yes !

The “HTTPS” in our store URLs testifies to the quality of our services. HTTPS is a variant of “http”, secured by SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites. As e-merchants, we are well aware that the use of SSL is becoming increasingly essential. It’s the best way to protect your data and guard against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock in the browser’s URL bar. It is also represented by an “s”, meaning “secure”, which is added to the “http” protocol in the address bar of the website.

Free Shipping

We offer free shipping on all orders

Easy return

14 days from receipt of your package to change your mind

Customer Care

Personalized assistance by email in less than 12 hours

100% secure payment

PayPal / MasterCard / Visa

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