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Refund Policy

Refund Policy

Welcome to Necklace-Lovers, where your satisfaction is our utmost priority. We understand that sometimes, despite our best efforts, things might not go as planned. In such cases, we strive to make the process of seeking a refund as smooth and hassle-free as possible.

1. Eligibility for Refunds

We want you to be completely satisfied with your purchase from Necklace-Lovers. If for any reason you are not satisfied with your Evil Eye necklace, you may be eligible for a refund under the following circumstances:

  • The item is damaged or defective upon arrival.
  • You received the wrong item.
  • The item does not meet your expectations.

2. Refund Process

To initiate a refund, please follow these steps:

  • Contact our customer support team within 14 days of receiving your order. You can reach us via email at sales@necklace-lovers.com or through our Contact Us page on the website. We usually respond as quickly as possible.
  • Provide your order number and a brief explanation of why you are requesting a refund.
  • Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
  • Pack the item securely in its original packaging, including all accessories and documentation.
  • Ship the item back to us using a trackable shipping method. Please note that the customer is responsible for return shipping costs unless the item is damaged, defective, or the wrong item was received.
  • Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.

3. Refund Options

Upon approval of your refund request, you will have the following options:

  • Refund to Original Payment Method: If you paid by credit card, debit card, or PayPal, the refund will be credited back to the original payment method used for the purchase.
  • Store Credit: If you prefer, we can issue store credit in the form of a gift card that can be used towards future purchases on Necklace-Lovers.

4. Exceptions

Please note that certain items may not be eligible for refunds, including:

  • Customized or personalized items.
  • Items that have been worn, altered, or damaged by the customer.
  • Clearance or sale items.

5. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. Our dedicated customer support team is here to assist you every step of the way.

Email: sales@necklace-lovers.com (We usually respond within 12 hours)
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

Thank you for choosing Necklace-Lovers. We appreciate your trust in us and look forward to serving you again in the future.

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Easy return

14 days from receipt of your package to change your mind

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Personalized assistance by email in less than 12 hours

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